Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy to ensure you have a clear understanding of how and when your order will arrive.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.
Shipping Times
- Standard Shipping (Canada & USA): 5–10 business days
- International Shipping: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays or carrier issues.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and order size.
- We may offer free shipping promotions from time to time.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, or taxes.
- These charges are the responsibility of the customer and are not included in the shipping cost.
Delays
- While we strive to deliver your order on time, delays may occur due to high demand, shipping carrier issues, or unforeseen circumstances.
- We appreciate your patience and understanding.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been marked as delivered.
- If you experience an issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support.furrflex@gmail.com
This policy is subject to change without notice.